Made a mistake with the size or simply changed your mind? No worries! Email us as soon as possible at info@franckebstein.com or call us at +33-3-8941-2851.
If your order hasn't been shipped yet, we can cancel it for you. If it's already with our courier, don't worry, you have 60 days to return it to us, free of charge.
If your order hasn't shipped yet, please email us as soon as possible at hi@franckebstein.com or call us at +33-3-8941-2851 immediately, and we'll do our best to update the address.
If you wish to modify your order, please email us as soon as possible at hi@franckebstein.com or call us at +33-3-8941-2851 within an hour of your order. Once your order is processed, modifications may not be possible.
Sometimes carriers mark packages as delivered before they're physically delivered. Please wait 24 hours. If your package hasn't arrived, contact our customer service team.
Each of our bedding products comes with a care label that provides specific instructions. Generally, we recommend a gentle wash cycle and line drying for optimal longevity.
We strive to balance offering high-quality, sustainable products and keeping them affordable. Some of our products are organic, and we are continuously working on expanding our organic range.
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