Frequently Asked Questions


Can I cancel my order?
The shipping address on my order is incorrect! Can I change it?
How do I modify the items in my order?
Do you sell Gift Cards? How do I check my Franck Ebstein Gift Card balance?
Does Franck Ebstein offer discounts, coupons, or promotions?


Does Franck Ebstein offer free shipping within France?
Which shipping carriers do you use?
When will my order ship?
How can I communicate delivery instructions to the carrier?
My order was marked as delivered, but it's not here! What do I do?
Do you ship internationally?


What are the dimensions of your Bedding products?
What certifications do your Bedding products have?
How do I care for my Bedding products?
How deep are your Fitted Sheets?
Why not make all your Bedding products organic?